Copy of FAQs (updated) - coding

If you do not find an answer to your questions in the FAQ list below, send us an email at info@justforyouwalldecals.com and we will get back to you shortly.

 

WALL DECALS

What are your wall decals made from?

Are your wall decals separate pieces or one large sheet?

How long will your wall decals last?

 

WALLPAPER + WALL MURALS

What type of materials do you print your wallpaper and murals on?

How do I apply your wallpaper and wall murals?

How long will the Wallpaper or Mural stay up?

     

    APPLICATION + REMOVAL – Wall Decals, Wallpaper, Wall Murals

    I just painted my walls, how long should I wait before applying my wall decals, wallpaper or wall mural?

    What kind of surface can I apply my product to?

    What happens if I make a mistake with my installation?

    Oh no, there are a few small bumps and bubbles after applying.

    How do I remove my wall decal or removable wallpaper?

    Can I remove and reuse my decals or wallpaper?

       

      PRODUCTION + PROCESSING

      How long will it take for my order to be printed?

         

        CUSTOM ORDERS

        Can you create a custom design for me?

           

          SHIPPING

          How long will it take for my Wall Decal, Wallpaper or Wall Mural to arrive?

          Do you ship internationally?

           

          RETURN & EXCHANGES

          How do I change or cancel my order?

          Can I return or exchange my order?

          My order has arrived but it is damaged.

           

           

           

          WALL DECALS

          What are your wall decals made from?

          Just For You Wall Decals are made from 6mil professional grade vinyl in a matte finish. Our designs look as if it is painted onto your wall, rather than a shiny gloss sticker. Our materials are not the cheap craft stickers which are sometimes sold as decals, and do not adhere to walls very effectively and leave residue on removal. We use the same materials commercial signmakers use, which is specifically engineered for indoor use.

          We print each order on matte white vinyl, which allows for endless color possibilities, contour cut each design and remove the access “negative” pieces, so you are left with only the artwork that you want to display.

           

          Are your wall decals separate pieces or one large sheet?

          Large wall decals will come laid out on one sheet as you see it in the design, but cut around each shape, making each design component its own unit, this allows for each application. If you see pieces of the design touching, for example in an Alphabet decal, if the letters “A” and “B” are touching, they will be one piece. Or if the “Apple” is touching the letter “A” that is one piece. In instances where the letters or design elements are not touching, you can cut around the design and lay it out differently than how they arrive – for example using the letters as a border in a kids room.

          Tree decals will come on multiple sheets, depending on the size. Smaller decals such as stars and polka dots come as peel and stick decals.

          All wall decals made of the same material but the smaller shape decals do not need transfer paper. Each package contains detailed application instructions.

           

          How long will the decals last?

          Our self adhesive vinyl is perfect for a semi-permanent application, which means if you take care of your product, it can last for years! Our Self Adhesive Vinyl product will generally last 3-5 years indoors. Do try to keep your adhesive product away from sunlight and heat sources as this can damage the adhesive and cause your product to peel or cause color discoloration. Our self adhesive vinyl is not suitable for outdoor use. If you are looking for outdoor options, please email us and will provide you other vinyl options.

           

          WALLPAPER + WALL MURALS

          What type of materials do you print your wallpaper and murals on?

          We offer two different types of material for our wallpaper and mural designs:

            1. Pre-pasted Wallpaper - semi-matte finish wall covering option. It is a permanent wall covering option and simply requires water to activate the adhesive pre-pasted on the back of the paper. It doesn't require additional glue or paste.
            2. Self Adhesive Vinyl – a temporary wallpaper application that uses a peel and stick installation process. It is a semi-matte finish. This product can be removed easily from your walls and is great for renters!

           

          How do I apply your wallpaper and wall murals?

          Easy to follow instructions will come with every order! You can also find our installation process here.

           

          How long will the Wallpaper or Mural stay up?

          Our self adhesive vinyl is perfect for a semi-permanent application, which means if you take care of your product, it can last for years! Our Self Adhesive Vinyl product will generally last 3-5 years indoors. Do try to keep your adhesive product away from sunlight and heat sources as this can damage the adhesive and cause your product to peel or cause color discoloration. Our self adhesive vinyl is not suitable for outdoor use. If you are looking for outdoor options, please email us and will provide you other vinyl options.

          Our Pre-pasted wallpaper is permanent wall covering and will last indefinitely.

           

          APPLICATION + REMOVAL – Wall Decals, Removable Wallpaper, Wall Murals

          I just painted my walls, how long should I wait before applying my wall decals, wallpaper or wall mural?

          We suggest waiting 30 days before applying any of our products to freshly painted walls. This insures that the paint has fully cured – otherwise the adhesive could cure with the paint, which mean it might damage your walls when you decide to remove it. Not waiting 30 days could also result in the vinyl peeling off.

           

          What kind of surface can I apply my product to?

          Wall decals can be applied to clean, hard, flat, non-porous surface. This includes drywall, sheet rock, glass, mirror, most plastics, and sealed wood. If your wall has any sort of texture, using a tennis ball to rub in the decal to the wall can help press the adhesive side into all the little dips and bumps on the wall. Please note that heavy textured walls will not work with wall decals. If you are not sure, take a picture of the wall and send it to us, and we will let you know if it will work

           

          What happens if I make a mistake with my installation?

          No problem! With our Self Adhesive Vinyl material option, just peel it off your wall (slowly) and try again! Always make sure to take care in preparation of your wall surface and removing your wall decal.

          For Traditional and Pre-Pasted Wallpaper applications we cannot be held responsible for installation errors. However, please contact us and we’d love to help you resolve any issues.

           

          Oh no, there are a few small bumps and bubbles after applying.

          Don’t worry right away if you up with some bubbles in your vinyl product. Small bubbles will go away in time (the vinyl breathes, and will flatten out after a few weeks at an appropriate room temperature). If you want to work on the bubbles immediately, apply moderate heat, hair dryer on low, then poke them with a pin, pressing the vinyl down with your thumb immediately afterwards.

           

          How do I remove my wall decal or removable wallpaper?

          Provided your walls are in good condition prior to application, our vinyl will remove easily without damaging your paintwork. Starting from one corner, slowly and carefully peel the vinyl away from the surface keeping as close to the surface as possible (ie try rolling the decal back onto itself along the wall, not pulling out from the wall). If you are feeling resistance when pulling the vinyl, try applying LOW heat with a hairdryer and then try again. Vinyl will come off easier in the warmer weather.

           

          Can I remove and reuse my decals or removable wallpaper?

          Our wall decals and removable wallpaper are made from very high quality vinyl and they are removable (meaning they can be taken down when you no longer need them without damage to the surface they were applied to) but the vinyl will lose its stickiness, also the vinyl is so thin it will stretch when peeled off the wall and not retain the correct shape and will not apply smoothly or hold securely through another instillation. Please take your time when applying the decal in the desired location and position

           

          PRODUCTION + PROCESSING

          How long will it take for me product to be printed?

          • Wall Decals: Please allow 3-5 days for wall decal production as all orders are printed on demand, which means we do not have stock on hand.
          • Wallpaper and Murals: Please allow 7-10 business days for removable wallpaper and mural production. All orders are printed on demand – this is because we accommodate color, size and other types of changes. Your order is made just for you!

           

          CUSTOM ORDERS

          Can you create a custom design for me?

          We would love to create a custom design for you. If you are looking for us to take the seed of an idea and create a design or you have a design ready and just need us to take it the last mile for production - we are here for you! The best way to get the custom decal process started is to send all the information and ideas you have to use at info@justforyouwalldecals.ca. Please make sure you include the size, color scheme and any files you have.

           

          SHIPPING

          How long will it take for my Wall Decal, Wallpaper or Wall Mural to arrive?

          Once your order has been printed and shipped you will receive a tracking number. Canadian deliveries take about 2-7 days.

          We ship via the Postal Service which takes about 7 - 15 business days for delivery to the United States, depending on your location - if you need a rush order please let us know and we can arrange it. There will be an additional charge for rush deliveries.

           

          Do you ship internationally?

          We will ship outside Canada and the US, please email us for a delivery quote.

           

          RETURN & EXCHANGES

          How do I change or cancel my order?

          Changes and cancellations must be made within 12 hours or placing your order. Please contact us at info@justforyouwalldecals.com with your order number and change/cancellation request.

           

          Can I return or exchange my order?

          Wall Decals: Designs that are on our listings can be returned with a 25% restocking fee (determined by the cost of your decal). Once the Wall Decal is received in unused, good condition a refund will be issued within 5 days of receiving the decal. Shipping cost and handling cost are not refundable, which means you will be responsible for paying for your own shipping costs for returning your item. ­If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

          Custom Orders: All custom items are printed to order so that means there are NO REFUNDS OR EXCHANGES – every custom item is a final sale. Custom Wall Decals include, but is not limited to, size changes, direction/orientation, colour changes and personalized monograms. Each of custom orders are cut to your specific order and we will not be able to resell them.

          Wallpaper and Murals: Unfortunately, we cannot accept returns or exchanges for wallpaper or wall murals. Please make sure to read listings carefully, order samples and email us any questions you might have before purchasing to info@justforyouwalldecals.com

          We also cannot be held responsible for application errors during the installation process.

          Our Wall Decals, Wallpaper and Wall Murals are easy to apply but require a patience and attention. If a decal, wallpaper or mural has been damaged during installation, unfortunately we cannot give a refund - but that doesn't mean we are not here to help! Simply email us with your concern and we will gladly help out where we can.

           

          My order has arrived but it is damaged.

          If your Wall Decal, Removable Wallpaper or Wall Mural is damaged or deemed defective, please get in touch and we will sort out getting it shipped back to us and organising a replacement. Please send us a picture of the damaged Wall Decal with your refund request.